KEVIN ANDREW LIPSCOMB

4325 Hudgins Drive
Virginia Beach, VA 23455-6512
tel:+1-757-642-8668
kevinandrewlipscomb@vt.edu

Objective

To contribute my paramedic and leadership skills to a community whose EMS system values a highly diverse service delivery model.

Experience

Vocational

PRESIDENT
Kalips'o Infogistics LLC (dba FromPaper2Web.com) 		Hampton Roads, Virginia
2002 - present
  • Convert paper or email-based business processes into robust web applications.  Develop and maintain database-backed web applications that comprehensively reform complex business processes.
  • Built the OscarTRACK enterprise resource tracking system used in the Virginia Beach Emergency Medical Services (EMS) system -- particularly its volunteer component -- to track and manage >1000 mostly volunteer personnel, 24/7 duty schedules, 113 vehicle assets, >$1M/year fund drives, disbursements, and more; to notify stakeholders of critical business milestones; to automatically measure and report critical system indicators to managers; to provide just-in-time training; to enhance upward, downward, and lateral communications; and to increase field staffing levels.
  • Built the WebEMSOF, ConEdLink, and PACRAT systems to allow EMS stakeholders in Pennsylvania to apply for, process, and track applications to a $570K/year grant program; to generate and submit >6000/year validated class rosters; and to track and communicate with 1013 medics in 116 EMS disaster Strike Teams.
  • Built the Resepro system to allow legal process servers to track and bill for delivery of docket papers.
  • Provide implementation support for various data warehousing and online collaboration efforts.
CONSULTANT
IBM		 Hampton Roads, Virginia
Oct 2005 - Oct 2011
  • Upon returning to Hampton Roads from Pittsburgh, retook same position as held with PricewaterhouseCoopers from Mar 2000 - Sep 2002 (below).
  • Hold SECRET clearance from DSS.
DEPUTY DIRECTOR
Emergency Medical Service Institute		 Pittsburgh, Pennsylvania
Feb 2003 - July 2005

-- Summary of responsibilities:

  • Assisted in direction of non-profit corporation with $2,100,000 annual budget.   EMSI is the largest regional EMS council in Pennsylvania, with responsibility for Pittsburgh and its surrounding ten counties.  EMSI operates under contract with the Pennsylvania Department of Health to initiate, organize, expand, maintain and improve the region's EMS system.  Constituents include ambulance services, first-response agencies, EMTs, paramedics, physicians, medical command facilities, hospitals, EMS training institutes, 911 centers, local government, the public, etc.  EMSI provides constituents with medical, financial, administrative, legal, and political assistance; and performs regulatory, data collection, and quality improvement functions.
  • Administered, conducted, and coordinated corporate affairs within scope defined by board.
  • Created and implemented internal operating policies, procedures, and practices.  Managed regulatory reporting requirements and produce internal management reports.  Created research activities and coordinate meetings.  Represented regional EMS system in meetings of "Region 13" emergency management consortium, its ESF-8 component, and its MMRS.

-- Achievement highlights:

  • Overhauled EMSI's website to publicly define the specific services it provides to its constituents, and to measure constituent interest and needs.  Made virtually all paper forms available electronically.
  • Overhauled EMSI's annual survey methodology to assess constituent habits and needs more precisely, efficiently, and with better relevancy.  The new methodology uses inexpensive online survey tools that are also used to conduct ad-hoc surveys.
  • Overhauled reporting processes to reveal available regional resources and to eliminate reporting errors.
  • Developed a process for importing voluminous patient care report (PCR) data into MS Access for analysis.
  • Created "Quality Dashboard" that revealed several important regional trends.  Generated dashboard indicators by analyzing four years of PCR data and creating control charts.
CONSULTANT
PricewaterhouseCoopers LLP		 Hampton Roads, Virginia
Mar 2000 - Sep 2002
  • Developed Microsoft Access queries and Visual Basic scripts to automate the tracking of change requests, the collection and analysis of software development metrics, and the production of software promotion/migration directives.
  • Held SECRET clearance from DSS.
PROGRAMMER-ANALYST
Remtech Services Inc.
Unisys Corporation

Hampton Roads, Virginia
Oct 1999 - Feb 2000
Aug 1997 - Sep 1999
  • Performed development programming, life-cycle maintenance, Y2K-revisions, and testing for Differential GPS Control Station project at U.S. Coast Guard C2CEN.
  • Researched, selected, installed, maintained, and provided training for an open-source software configuration management tool set.  Established an internal project web site to record project status, metrics, and indoctrination information.
PROGRAMMER-ANALYST
Remtech Services Inc.
ECI Systems & Engineering

Hampton Roads, Virginia
Oct 1995 - Jul 1997
Dec 1994 - Sep 1995
  • Performed development programming and testing for an effort to re-engineer a globally-distributed, secure processing and routing system for navy tactical text messages.
  • Held SECRET clearance.
PROGRAMMER-ANALYST
Comptek Federal Systems Inc.

Hampton Roads, Virginia
Dec 1988 - Dec 1994
  • Performed development programming and testing for navy submarine combat/sonar system Basic Operator Trainers.
  • Developed an automated tape duplication and quality control system.

Avocational

NATIONALLY REGISTERED PARAMEDIC
Kempsville Volunteer Rescue Squad
Virginia Beach Department of EMS 		Virginia Beach, VA
1989-present
Seneca Area Emergency Services
UPMC Medical Command 		Pittsburgh, PA
Sep 2002 - July 2005
  • Respond to 911 calls for care of medical and traumatic emergencies. Act as ultimate field authority on cases requiring Advanced Life Support. Maintain high level of medical knowledge, thorough knowledge of local treatment protocols, and mastery of practical skills.
  • Perform several invasive medical procedures and administer emergency medications on standing orders or personal discretion. Perform other skills on orders of physician.
  • Act as prehospital team leader. Effectively control extremely stressful situations. Communicate with team members, physicians, dispatchers, and supervisors. Effectively make critical decisions and assume responsibility for consequences of team's actions.
  • Established the squad's first web-based archival meeting minutes system.  Established the squad's first electronic bookkeeping system.  Established online collaboration tools.  Wrote and successfully proposed multiple bylaws amendments, making the squad's bylaws a model for other organizations.  Established the squad's Continuous Strategic Plan and its Fleet Renewal Plan.  Ran multiple annual direct-mail fund drives that raised more than $2,000,000 for the squad.  Generated press releases and represented the squad(s) at community meetings and in media productions.  Provide Advanced Life Support Field Training Officer services for more than 23 years.
  • Stand an average of 48 hours of duty per month.
Notable positions held:

President, Kempsville Volunteer Rescue Squad, 1995-2002, 2009-present
Provided vision and strategically directed non-profit corporation with $1,200,000 annual budget and $926,000 net worth.  Develop and maintain annual budget and financials.  Chair board meetings.  Develop, coordinate, and defend grant requests, and implement grant projects.  Doubled the number of ambulances in KVRS's fleet.  Championed the ground-breaking Multi-Squad Collaborative Fund Drive Program that consolidates the messaging and fund drive efforts of six separate squads that had historically performed independent fund raising, while also eliminating waste and duplication that had been a major irritant that was detrimental to inter-squad relations.  Developed the KVRS Ambulance Detailed Technical Requirements document and the KVRS Ambulance Graphics Package to standardize KVRS ambulances according to a documented value system and set of best practices -- adopted in whole or part by other squads in the Virginia Beach EMS system.  Developed the Technical Asset System Integration Requirements (TASIR) document for the Virginia Beach EMS Department to provide guidance for the city's squads to successfully and efficiently procure technically complex assets.

Captain, Kempsville Volunteer Rescue Squad, 1994-1995, 2006-2007
Commanded squad with 120 volunteer personnel and over 8500 responses per year.  Wrote squad-level policies.

President, Council of Virginia Beach Volunteer Rescue Squads, Inc., 1998
Presided over coalition of eleven volunteer rescue squads.  Authored numerous position statements.

Volunteer Brigade Chief, Virginia Beach Department of EMS, 2006-2008

Special Operations Captain, Virginia Beach Department of EMS, 1999-2002
Administered and coordinated Duty Chief Program.  Duty Chiefs are periodically responsible for the minute-to-minute field activities of entire department.  Active Duty Chief from 1993-2002.

Education

B.S., 1988, Computer Science, Virginia Tech, Blacksburg, Virginia

Awards and Honors

  • Virginia Gilpin Distinguished Service Award, Virginia Beach Rescue Squad Foundation, 2013
  • Virginia Beach Public Safety Volunteer of the Year, Cape Henry Rotary Club, 2013
  • Save of the Year, KVRS, 2011
  • Bruce W. Edwards Outstanding EMS Administrator, Tidewater Emergency Medical Services Council, 2010
  • Outstanding EMS Administrator Of The Year, Virginia Beach Department of EMS, 2010
  • Special Operations Member of the Year, Virginia Beach Department of EMS, 2002
  • Distinguished Service Awards, Kempsville Volunteer Rescue Squad (2001), Virginia Beach Rescue Council (2002)
  • Medal of Merit, Virginia Beach Department of EMS, 2000
  • Lifesaver Awards, Virginia Beach Department of EMS, 1998, 2002, 2009 (3), 2015
  • Unit Commendation Ribbons, Virginia Beach Department of EMS, 1994, 1997, 2015
  • Rescue Member of the Year, Kempsville Volunteer Rescue Squad, 1992

Personal skills

  • Excellent oral and written communication skills
  • Attention to detail
  • Attentive to physical fitness